Faye Fishlock

Faye is head of our national Motor Injury and Claims Handling team. The team consists of over 120 fee earners, including 8 Partners, across Newport, Birmingham, Manchester, Glasgow and Belfast.

Faye has over 19 years’ experience of Motor, Employer’s Liability and Public Liability claims. She has a market leading reputation and specialises in the defence of Chronic Pain and Fatal claims. She also works closely with her clients to ensure that they are aware of and are adapting to all the latest tactics to ensure they control indemnity spend.

Faye is also the Client Relationship Partner for NFU Mutual. She works closely with the Mutual and their key members in developing the strategy on claims handling and proactive claims management.

Within the firm’s Claims Solutions Group, Faye works with the Strategic Litigation Unit and is a regular commentator and panellist on issues impacting the motor insurance market. She regularly leads seminars and webinars for clients, most recently on civil justice reforms and the potential impact on motor insurers. She designed the Motor Way training programme and remains involved in the development programmes for paralegals and apprenticeships following her role in the National Working Group for the first Paralegal Apprenticeships.

Relevant experience includes:

• Established knowledge and experience in Motor Fleet TPA market with ability to add value to clients through bespoke advice, wider than just claims handling, to include amongst other things, risk management, trend analysis, portfolio reserve management with Actuaries, criminal motor defence & regulatory advice and practical updates on leading issues such as Brexit and the Civil Liability Reform.
• She has significant operational experience leading change and transition projects within the business, encompassing operational excellence, the on-boarding of new clients to include legacy binders and managing new business liaising with actuaries, underwriters and C suite executives.
• Successful win at trial following a post litigation application to resile from an admission of liability in an Employer’s Liability Claim, saving the insurer client in excess of £600,000.
• Settlement of a Chronic Pain claim following the acceptance of a Part 36 Offer after service of surveillance evidence and an application to pursue a finding of Fundamental Dishonesty.
• One of the first virtual “lockdown” JSMs, settling a Public Liability claim where liability and quantum were in dispute between the Defendants saving the client in excess of £1 million.