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The NHS is valued by patients for its quality of care and is considered to be one of the leading health and care services in the world. However, occasionally adverse incidents arise during the delivery of care. This can result in patient complaints and subsequent claims for compensation resulting in significant costs to the NHS, which are rising year on year.
NHS Resolution and the National Clinical Assessment Service (NCAS), work together to resolve claims fairly, share learning for improvements and preserving resources for patient care. Under the stewardship of NHS Resolution, the emphasis on preventing incidents and sharing learning has never been greater and with this in mind, we have collated some useful guidance aimed at improving patient safety and reducing claims, with advice from experienced clinicians on dealing with such incidents from the perspective of junior doctors working within the NHS.
There are various incidents that occur in healthcare settings, and with a focus on learning from incidents to avoid complaints or claims we have included some examples of common incidents here.
NHS resolution has published a selection of important 'Did You Know' documents on a variety of topics, from surgical burns to the National Clinical Assessment Service. We have included a selection we think you will find useful here.
For more information on preventing claims and dealing with incidents please contact Rachel Roberts-Jenkins, Partner; Stuart Keyden, Senior Associate; or Sarah Wood, Associate at DAC Beachcroft.
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