Tom Baker



Tom is Head of Client Account Management (CAM) for the Claims Solutions Group (CSG). Tom is also a Client Relationship Partner, including for Aviva, one of DACB’s largest clients.
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About Tom

  • Biography

    As Head of Client Account Management Tom leads on a sets of projects improving how the Claims Solutions Group runs its existing client accounts. Tom’s responsibilities include:

    • Quality and KPIs
    • Co-ordination of individual client CRM
    • Secondments and added value services
    • Client listening
    • Billing and Payment processes

    As Client Relationship Partner, Tom is responsible for:

    • Acting as the interface between clients and DACB teams
    • Formulating and driving forward the CRM strategy
    • Enhancing the strategic partnership relationship
    • Co-ordinating added value activity
    • Product development and marketing

    Relevant experience includes:

    • Previously Head of Casualty, also Head of Motor
    • Tenders and pricing
    • Qlik data analysis and reporting
    • Completing the ABI Future Leaders course

    Pete Ward, Aviva Supply Chain Lead – Legal: "In his role as Client Relationship Partner for Aviva, Tom has been outstanding."

Sector Expertise
  • Insurance

Office Location

Bristol Skyline


  • DAC Beachcroft LLP
  • Portwall Place, Portwall Lane
  • Bristol, BS1 6NA

+44 (0) 117 918 2000

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  • Employment
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