![](https://dacbeachcroft-cdn.azureedge.net/-/media/Images/DAC/Feature/People/Profile-headshots/B/Tom-Baker.jpg?rev=50b112b0281b438ab7d2ca0cc8d4cf6d)
Tom Baker
Partner
Bristol
Tom is Head of Client Account Management (CAM) for the Claims Solutions Group (CSG). Tom is also a Client Relationship Partner, including for Aviva, one of DACB’s largest clients.
About Tom
Bio
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Biography
As Client Account Management Director Tom’s responsibilities include:
- Quality and KPIs
- Co-ordination of individual client CRM
- Secondments and added value services
- Client listening
- Billing and Payment processes
As Account Manager for specific clients, Tom is responsible for:
- Acting as the interface between the client and CSG teams
- Formulating and driving forward the CRM strategy
- Enhancing the strategic partnership relationship
- Co-ordinating added value activity
- Product development and marketing
Relevant experience includes:
- Previously Head of Casualty, also Head of Motor
- Tenders and pricing
- Qlik data analysis and reporting
- Completing ABI Future Leaders course
Pete Ward, Aviva Supply Chain Lead, commented: “In his role as Client Relationship Partner for Aviva, Tom has been outstanding.”
Sector Expertise
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Insurance
Service Expertise
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Motor
Office Location
![Bristol Skyline](https://dacbeachcroft-cdn.azureedge.net/-/media/Images/Location-images/Location-images-Final/UK/Bristol-Header.jpg?h=550&iar=0&w=1440&rev=e2cc47ab281446248df00ee228190859)
Bristol
- DAC Beachcroft LLP
- Portwall Place, Portwall Lane
- Bristol, BS1 6NA
+44 (0) 117 918 2000
View our office