With extensive experience in legal operations and change management, Louise leads initiatives that streamline processes, optimise ways of working, and support the adoption of innovative technologies, including artificial intelligence and digital collaboration tools. She works across a broad range of projects, from operational excellence and service delivery improvements to large-scale technology implementations and business transformation programmes. 

Louise has expertise in process mapping, stakeholder engagement, change management, legal technology, and continuous improvement methodologies. She is passionate about helping legal teams embrace innovation while ensuring solutions are practical, sustainable, and aligned with client and business needs. 

Working in partnership with lawyers and business services professionals, Louise focuses on delivering measurable improvements that enhance productivity, reduce risk, and create a better experience for both clients and colleagues.