Tom Baker - DAC Beachcroft
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Tom Baker's Expertise

 

Tom Baker

Tom is Head of Motor and is a member of the CSG Executive. Tom is also the Client Relationship Partner for Aviva, one of DACB’s largest clients.

As Head of Motor Tom leads five motor products – injury, fraud, organised fraud, credit hire and claims handling. This totals 350 fee earners across 9 offices.

Tom oversees:

  • Budgets, financial performance and pricing.
  • People and resource management.
  • Quality and KPIs.
  • Motor business development.

As Aviva Client Relationship Partner, Tom is responsible for:

  • Acting as the interface between Aviva and DACB teams.
  • Formulating and driving forward the CRM strategy.
  • Enhancing the strategic partnership relationship.
  • Co-ordinating added value activity.
  • Product development and marketing.

Relevant experience includes:

  • Previously being Head of Casualty, encompassing injury, disease, SHE and claims handling.
  • Qlik analysis and reporting.
  • Co-ordinating client added value activity.
  • Completing the ABI Future Leaders course.

Laura Nimmo, Aviva Legal Supply Chain Manager comments that: “Tom has done a tremendous job managing the relationship.” .

 

Expertise

 

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