Tom Baker

Tom is Head of Motor and is a member of the CSG Executive. Tom is also the Client Relationship Partner for Aviva, one of DACB’s largest clients.

As Head of Motor Tom leads five motor products – injury, fraud, organised fraud, credit hire and claims handling. This totals 350 fee earners across 9 offices.

Tom oversees:

• Budgets, financial performance and pricing.
• People and resource management.
• Quality and KPIs.
• Motor business development.

As Aviva Client Relationship Partner, Tom is responsible for:

• Acting as the interface between Aviva and DACB teams.
• Formulating and driving forward the CRM strategy.
• Enhancing the strategic partnership relationship.
• Co-ordinating added value activity.
• Product development and marketing.

Relevant experience includes:

• Previously being Head of Casualty, encompassing injury, disease, SHE and claims handling.
• Qlik analysis and reporting.
• Co-ordinating client added value activity.
• Completing the ABI Future Leaders course.

Laura Nimmo, Aviva Legal Supply Chain Manager comments that: “Tom has done a tremendous job managing the relationship.” .