Tom Baker

Tom is Head of Client Account Management (CAM) for the Claims Solutions Group (CSG), and is a member of the CSG Executive. Tom is also the Client Relationship Partner for Aviva, one of DACB’s largest clients.

As Head of Client Account Management Tom leads on a sets of projects improving how the Claims Solutions Group runs its existing client accounts. Tom’s responsibilities include:

• Quality and KPIs
• Co-ordination of individual client CRM
• Secondments and added value services
• Client listening
• Billing and Payment processes

As Aviva Client Relationship Partner, Tom is responsible for:

• Acting as the interface between Aviva and DACB teams
• Formulating and driving forward the CRM strategy
• Enhancing the strategic partnership relationship
• Co-ordinating added value activity
• Product development and marketing

Relevant experience includes:

• Previously Head of Casualty, also Head of Motor
• Tenders and pricing
• Qlik data analysis and reporting
• Completing the ABI Future Leaders course

Laura Nimmo, Aviva Legal Supply Chain Manager, commented that: “Tom has done a tremendous job managing the relationship.”