Workplace mediation

A well-known NHS Foundation Trust faced a difficult, long standing working relationship issue between two of its medical consultants. Communications between the individuals were not supporting effective team working and patient care. The People Pool provided one of our qualified mediators to address this issue. Through the skill of our mediator:

• We got each of the consultants to understand the others positions;
• Got to the cause of the working relationship challenges;
• Got the consultants to agree they needed to work more effectively and respectfully together;
• Facilitated an agreement on how they would work together in future for the benefit of patients and the team in which they worked.

This is symptomatic of our resolution philosophy, finding constructive solutions rather than following processes which often polarise opinions.