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We are constantly striving to find simple ways to deliver our products and services more efficiently for the benefit of our clients and their customers. Experience tells us that communications to a personal email account often go unread. Did you know that 95% of people read a text message within 3 minutes of receiving it, and typically respond 90 seconds after reading? It’s this level of engagement which inspired Innovation Lab to develop an outbound SMS (text messaging) service, which is accessible direct from our case management platform, and which supports our lawyers and claims handlers in communicating with our clients, their customers and witnesses in a modern and convenient way.
This simple claims innovation helps to drive efficiencies in case handling by preventing avoidable delays and reducing lifecycles, whilst at the same time improving the service that we provide to our clients and their customers.
If you would like to know more about our SMS Service and how it can help to reassure and support you or your customers, we welcome you to get in touch. Alternatively, if you’re feeling inspired and want to work with Innovations Lab on an idea or process of your own, please get in touch to find out how we can help you or your customers.
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