Tom Baker - DAC Beachcroft
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Tom Baker's Expertise

 

Tom Baker

Tom is Head of Client Account Management (CAM) for the Claims Solutions Group (CSG). Tom is also a Client Relationship Partner, including for Aviva, one of DACB’s largest clients.

As Head of Client Account Management Tom leads on a sets of projects improving how the Claims Solutions Group runs its existing client accounts. Tom’s responsibilities include:

  • Quality and KPIs
  • Co-ordination of individual client CRM
  • Secondments and added value services
  • Client listening
  • Billing and Payment processes

As Client Relationship Partner, Tom is responsible for:

  • Acting as the interface between clients and DACB teams
  • Formulating and driving forward the CRM strategy
  • Enhancing the strategic partnership relationship
  • Co-ordinating added value activity
  • Product development and marketing

Relevant experience includes:

  • Previously Head of Casualty, also Head of Motor
  • Tenders and pricing
  • Qlik data analysis and reporting
  • Completing the ABI Future Leaders course

Pete Ward, Aviva Supply Chain Lead – Legal: "In his role as Client Relationship Partner for Aviva, Tom has been outstanding."

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