Kay Chand

Kay specialises in major and/or complex change and business transformation programmes and IT outsourcings and business process outsourcings, including the provision of pre-litigious advice on distressed projects.

She has over 15 years’ experience advising clients across a range of sectors including insurance, financial services and the public sector. Her key clients include blue chip financial institutions, blue chip insurance companies and central Government departments.

Kay is experienced in working in multi stakeholder environments and guides clients through the complex and commercial issues that arise on projects. She is thoroughly dedicated and committed and immerses herself in each project. She provides strategic legal and commercial advice, driving deals to conclusion with an endeavour to achieve the most favourable outcomes possible for her clients.

Kay advises on domestic and cross-border projects, liaising with local counsel and key stakeholders and reporting into senior executive committees to provide advice on legal, commercial and operational risks. Kay also leads on legal and commercial contract negotiations and provides support and guidance on contract approaches and structures. Her advice is based on legal commercial pragmatism, balancing client risk exposure against client objectives.

Relevant experience includes advising:

• Lowell Group on the procurement of IT operations and IT infrastructure services by a top tier services provider to deliver cost savings and increased infrastructure performance and resilience across business operations in the UK and the Nordics. The services included data centre, security, service desk, end user services, application support and cross functional services based on a scalable charging mechanism.
• Ageas Insurance Limited on a four generation outsourcing for the provision of IT operations and IT infrastructure services to service over 5 million customers. The solution included transition of legacy services to the new provider, with subsequent transformation activities to take place over a subsequent period of time and optimisation activities to take place over a further subsequent period of time. The services included service desk, network and tooling on the basis of a resource consumption pricing model.
• A NYSE blue chip insurance company on one of the first blockchain platforms used in trade credit/supply chain operations.
• A blue chip insurance broker on the re-negotiation to realise costs savings in respect of its group wide telecoms and telecoms network service provision.
• AIG as its interim Head of IT, Technology and Privacy for EMEA on numerous BAU IT and privacy related agreements.
• A central Government department on the procurement of a replacement financial system. The platform holds the financial information and is the reporting and transactional environment for the annual group revenue and cash resource of circa £110bn.
• A central Government department with international reach on the procurement of a HR, finance and procurement ERP solution.        
• Clients in the insurance and financial services sectors on data processing and data transfer agreements.

Senior In-House Counsel at a Blue Chip Insurance Broker say that “Kay’s cool and reasoned steer in the face of [ ] frankly rude and obstructive approach time and time again has been a key factor in moving this along. This has been a key strategic amendment for us…”

Head of UK Legal (IT) for a Blue Chip Financial Services Institution say that “Kay has shown herself to be really commercial and has grasped the complexities of our business quickly. She is extremely confident and dogmatic in negotiations…She has been like an extension to my team.”

CIO for a Blue Chip Financial Services Institution say “Kay is tenacious, articulate, knowledgeable and fearless when pressing the points for agreement. Equally she looks for compromises without weakening our position…Kay is a pleasure to work with and someone I trust re her advice and commitment” (2018).