Helen Bates is head of credit hire claims validation and leads the Birmingham credit hire team. She has over ten years of experience dealing with fraudulent claims including investigating and defending fraudulent credit hire claims.
Helen is widely known for her experience of the claims arena, specifically in relation to credit hire and credit hire fraud. She regularly advises clients in respect of 'know your client' strategy, in addition to industry, legislative and case law developments.
She regularly presents at industry events and has written many articles and thought leadership pieces including the credit hire fraud report 2013 'Weathering the storm towards a brighter outlook' which became a handbook for many insurers when developing their credit hire fraud strategies and the credit hire fraud report 2013 'Clear Skies Ahead?' For further information on these publications, please click here.
Helen remains at the forefront of credit hire and fraud market developments.