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With a rise in claims frequency, the number of claimants per claim, fraud and credit hire, and disproportionate costs, operating ratios are rising. DAC Beachcroft can help you tackle these issues, reduce overall indemnity spend and deliver an underwriting profit.
We understand your industry and your customers, and work closely with you to deliver excellent results through effective claims handling. We are experts at handling high-volume and bespoke claims.
We provide a full-service motor claims offering including:
Pre-litigation claims and MOJ handling – our Newport office handles large volumes of instructions at any one time, working to KPIs. We can handle a wholesale outsource, or simply pick up an overflow of work for you, periodically. Our MOJ product even allows you to outsource distinct stages of the process to us.
Fraud and credit hire – our market-leading service uses the latest intelligence and behavioural analysis systems to create constantly evolving strategies to combat rising costs and claims.
Motor prosecutions - Our Motor Prosecution Unit provides representation for your insured drivers in respect of all types of offence, from driving without due care and attention to causing death by dangerous driving. Our 24-hour hotline ensures instant advice from a specialist lawyer and police station representation throughout England and Wales.
Motor recoveries - our dedicated motor recovery teams have developed cost effective, highly productive recoveries system. We offer a different approach to drive claims to an early settlement and maximise recovery, primarily through the use of a CCFA "no win no fee" scheme on all recoveries over £5,000. For every £1 in fees, we recover £14 for our clients.
International claims – our expert team handles claims arising from incidents which occur outside the UK, or where the claimant, though injured in England or Wales is domiciled abroad and/or is returning to live outside of the UK. We also provide technical guidance on handling claims which involve non-English law.
We combine market-leading expertise with tailored case-management systems to ensure our motor teams deliver the highest standards for clients.
Our aim is to always exceed our clients’ expectations. We achieve this through:
Bespoke case-management system – ensuring consistency and uniformity of approach to handling motor litigation, incorporating checks and balances, and drawing on a comprehensive bank of over 7,000 precedent letters and documents.
Targeted supervision system – provides a proactive, end-to-end supervision of all cases.
‘Overall Strategy Document’– ensures an effective strategy is adopted at the very outset, balancing technical and commercial considerations and, wherever possible, giving consideration to early disposal of claims.
Quality control – our dedicated audit team conducts both qualitative auditing of technical handling and quantitative auditing of compliance against individual service level agreements.
Management Information – we have developed an intranet-based system for capturing MI, with built-in checks to ensure accuracy of the data. We can capture virtually any MI you need, and can run reports to analyse trends and behaviours to help shape your pre-litigation strategies.
Individual performance management – we have a dedicated resource in each motor team, responsible for monitoring individual performance as against client key performance indicators (KPIs).
Technical expertise – we operate a comprehensive rolling training programme for motor fee earners, tailored to the level of the fee earner concerned.
Motor Knowledge Forum – consisting of representatives from each of our eight offices handling motor claims, the forum is invaluable for sharing information on recent cases, current trends and successes.
Motor Indemnity Group – the group ensures all motor fee earners understand the core motor indemnity principles; It also advises on cases involving technical indemnity points, declaratory proceedings, or those which may be referred to the MIB’s Technical Committee.
Clients note how the team fights hard for clients but is also "sensible and adopts a pragmatic approach".Chambers UK 2011
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